Privacy Policy
Sell Sure Compliance Services (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our services, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: name, email address, phone number, business/agency details, billing address, and payment details.
- Property Information: property addresses, details required for disclosure statements, contracts, and related compliance documentation.
- Technical Data: IP address, browser type, operating system, referring URLs, and usage data through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Provide, process, and deliver compliance documentation and related services.
- Communicate with you about your orders, enquiries, and account.
- Improve our website, products, and services.
- Meet our legal and regulatory obligations.
- Maintain internal records and accounts.
- Prevent fraud, misuse, or unauthorised access.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only with:
- Service Providers: trusted third parties who assist in delivering services (e.g. payment processors, IT support, titles offices).
- Legal/Regulatory Authorities: if required by law, court order, or regulatory obligation.
- Business Transfers: in the event of a merger, acquisition, or business restructuring.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes the use of secure servers, encrypted payment gateways (e.g. Stripe, PayPal), and restricted access to sensitive data.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and deliver relevant content. You may disable cookies in your browser, but some features of our website may not function properly.
7. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you.
- Request correction of your personal information.
- Withdraw consent (where applicable).
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been breached.
8. International Transfers
As we operate nationally, some service providers may store or process data overseas. We take reasonable steps to ensure any overseas data handling complies with Australian privacy laws.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The updated version will be posted on our website with a revised effective date.
11. Contact Us
If you have any enquiries about this Privacy Policy or how your information is handled, please contact us:
Sell Sure Compliance Services
Email: info@sellsurecompliance.com.au